Our product is a consumable food item. For hygiene and food-safety reasons, we do not accept returns or offer refunds for change of mind. Please order carefully.
When we offer a replacement or refund
We will replace your order, or refund it where a replacement is not possible, only in these cases:
- The outer package arrives damaged.
- The product has expired on arrival.
- You received the wrong item, or an item is missing from your order, due to an error on our part.
Proof required
For any claim, you must provide one continuous, unedited unboxing video that begins before the sealed package is opened and clearly shows the issue (the damage, the expiry date, or the wrong or missing item). Claims without this video cannot be processed.
How and when to claim
Report your claim within 48 hours of delivery, with the unboxing video, to help@blots.shop. Claims raised more than 48 hours after delivery are not eligible.
Remedy
Replacement is our default remedy. A refund is offered only where we are unable to restock or replace the item. Approved refunds are processed within 7 business days of approval.
COD orders
Where a refund is due on a Cash on Delivery order, it is paid to the UPI ID or bank account you provide at the time of the claim. We will collect these details from you when processing the refund.
Cancellation
You may cancel your order for a full refund any time before it is dispatched. Email help@blots.shop with your order number. Once an order has been dispatched, it cannot be cancelled.
Failed, refused, or returned deliveries
If a delivery is refused or cannot be completed after courier attempts, the shipment is returned to us. We manage these returns and will contact you to arrange redelivery or a refund as appropriate.